• It is reliable: 24x7 water supply reduces the time and money spent by citizens to store water. Without it, citizens have to install expensive water tanks, wait for public tankers to supply them, or buy water from private sellers. Continuous 24x7 water supply frees citizens from the burdens of unreliability.
• It is clean: Continuous water supply is critical for the people’s health. When the pipes remain full, the water remains clean.Under intermittent service, when pumping stops and the pressure in the pipes drops, groundwater from the surrounding areas can be sucked in, bringing with it wastewater from homes, and drains. If the pipes are continuously filled with, and supplying, water there is less chance of such contamination. Continuous water supply thus helps keep water clean and safe for consumers.
• It is efficient: As leaking pipes must be fixed before a 24x7 water supply system can be put in place. This, in turn, reduces the amount of water lost in distribution and makes more of it available for supply.
• Its saving time: Water will be flowing to the door steps and wait for water. The time can be spent on other productive activities.
• Reduction in water born diseases: Due to improved water quality, there will be improvements in the health of citizens as the incidence of water borne and water related diseases will come down.

Yes, Karnataka remains the leading state when it comes to supplying 24x7 water supply to its citizens. Apart from the 24x7 water supply KUWASIP project implemented in Hubbali-Dharwad, Belagavi and Kalaburagi and several other towns such as Ilakal, Haliyal, Shahabad, Gokak and Nippani project towns are also supplying continuous water supply to the entire city.

Continuous water distribution is the most cost effective way of distributing water, both for the city corporation as well as the customers. If the city corporation has to pump the same quantity of water in 4 hours rather than in 24, it would require larger pipes. It also requires higher pumping and storage capacities. This results in higher pumping & electricity costs. If continuous water supply is not available, customers have to build their own storage i.e., tanks, sumps or other storages. Some customers will go in for alternative supplies like bore wells. It is advantageous for them to have water all the time from taps than to store. They will not have the trouble of collecting water at odd hours and waiting indefinitely for unpredictable water supply.

Yes, Detailed studies conducted by KUIDFC while designing the project show there is sufficient water available in the city to provide 24x7 supply to people; only the capacity for storage, pumping and treatment needs to be increased, and this is being done under the world Bank financed KUWSMP. In fact, the project has been designed keeping in mind population growth upto 2040.

Results in the demonstration zones show that despite water being supplied 24x7, water needed for these areas has come down due to reduction of leakages in the system as well as more careful water use by citizens. As against the prescribed norm of the prescribed standard of 135 litres per capita daily, the usage of water in the demonstration zones is on an average 90-110 lpcd. Metered continuous water supply brings in a sense of conservation rather than of wastage in users.

The current system of intermittent supply hits the poor the hardest. Many poorer families live in areas with no individual water connection. They have to queue for hours at municipal stand posts to collect it, or wake up late at night to fill their buckets and pots. Adults lose time that could be better spent in productive work, while children often miss school to collect water for their families.These problems will be overcome in 24x7 water supply. With water available 24x7 in their household taps, the time saved can be utilized for productive purposes.

Yes. There will be an arrangement to improve customer interface and grievance redressal mechanism. Measures will be put in place to ensure that customer grievances are handled timely and effectively. Customer Service Centres will be set up in various zones which has to look into customer grievances in time bound manner & 24x7 call centres will be set up to attend to customer complaints. In the demo zones, the Operator is obliged to attend to the complaints in a time bound manner.

• As per the prevailing water policy provision and connection policy: Those households living in houses measuring up to 400 square feet (built-up area) regardless of whether they live in or outside a designated slum area will all get some concessions in the matter of water supply.
• Also, the connection charges for installing a household meter (which is a prerequisite under the continuous water supply project) will be waived invested out of the project funds for such urban poor is to be waived off. The householder under this category will also be allowed pay the cost of the water meter in affordable instalments of Rs.30/- per month, starting sixth months after they have begun receiving Continuous Pressurized Water Supply.
• Pertaining to subsidised lifeline supply, the concerned City Corporations will act as per the prevailing policy procedures.

• The KUWSMP will be implemented by the concerned City Corporations, working in collaboration with the state-owned Karnataka Urban Infrastructure Development & Finance Corporation (KUIDFC).
• The municipality intends employing a professional water supply company for 12 years to help make the necessary improvements to the system, and to manage the refurbished system for the contract period.
• The Project will also help the concerned City Corporations to set up a city-level water utility and build its capacity to take over and manage efficiently the city’s water supply operations once the contract of the professional operating company has ended.

The tariff structure for the city has been set by the City Corporation and has been designed keeping in view the ability to pay of different categories of customers. Volumetric billing water slabs as per prevailing Government order is under force.

Volumetric charges means you pay for how much water you consume.

The water billing system will become much more transparent as every connection will be metered and the public will be able to clearly see how much water they consumed and what they are being charged for it. The bills will read monthly/bi-monthly? and the customer will be charged as per the actual consumption of water.

Consumers can visit the nearby Customer Care Centers/ Karnataka One for payment of their water bills.

Yes, there will be Customer Service Centres in every water distribution zone and 24x7 call centres will be set up to attend to customer complaints Please add what these Customer Service Centres will do and please provide some of the service standards for grievance redressal here.

It is proposed to implement the project in five years with 7 years additional Operation and Maintenance. All the houses will be provided with new connections within the 5 years in staged manner.

Letter of Award has been issued to M/s. L&T India Private Limited, Chennai a designated DBOT- Contractor for implementation of 24x7 continuous water supply works at Hubballi-Dharwad, Belagavi and Kalaburgi.

The existing water meters will retained if they are performing as per requirements and otherwise new water meters will be installed.

Yes, They have to pay the connection charges as per the connection policy.

After Infrastructure Improvement Plan (IIP) is approved.